Frequently Asked Questions
Everything you need to know about shopping with Giant Sydney.
Do you offer shipping for complete bicycles?
To ensure your bike is safely assembled and warranty-compliant, most bicycles must be collected in-store. However, we offer home delivery for accessories and select models within the Sydney metropolitan area.
What is your return policy on cycling gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, we cannot accept returns on helmets or nutritional products once they have left the store.
Do new bikes come with a free service?
Yes, every new bicycle purchased from Giant Sydney includes a complimentary first service within the first 3 months of ownership to ensure your cable tension and components are settling in perfectly.
Can I Click & Collect my order?
Absolutely. Simply select the 'Click & Collect' option at checkout. You will receive an email notification as soon as your items are ready for pickup at our Sydney showroom.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options like Afterpay and Zip Pay to help you get on the road sooner.
Do you provide professional bike fitting services?
Yes, we offer professional bike fitting in-store. Whether you are a competitive racer or a commuter, our experts use precision tools to optimize your comfort and power output.